Privacy Policy

1. Information Collected

We may collect, store, and process the following data:

• Personal identifiers (name, age, gender, phone number, email)
• Medical, psychiatric, and behavioral information voluntarily shared
• Consultation notes, prescriptions, and follow-up records
• Payment and transaction metadata
• Device, IP address, and usage analytics

Failure to provide accurate information may result in denial or termination of services.

2. Medical Data Handling

• All health data is treated as confidential
• Access is limited strictly to authorized medical professionals
• Serenest does not guarantee absolute data security due to inherent risks of digital platforms
• Users acknowledge and accept these risks by using the app

3. Data Sharing & Disclosure

Serenest may disclose user data without prior notice when required to:

• Comply with legal obligations, court orders, or government authorities
• Prevent harm, abuse, illegal activity, or security threats
• Enforce platform policies and terms

❌ Data is never sold for commercial advertising.

4. Data Retention

• Medical records may be retained for legal, clinical, or audit purposes
• Users may request deletion, but Serenest reserves the right to retain records where legally required

5. User Consent

By registering and using Serenest, you provide explicit, informed, and irrevocable consent for:

• Collection and storage of medical data
• Telepsychiatry-based consultations
• Digital prescriptions and records